Privacy Policy

Teway Technology (“we”, “our”, “us”) operates the Teway POS (“Service”). This Privacy Policy explains how we collect, use, and protect your personal and business information when you use our Point of Sale (POS) and related SaaS products.

1. Information We Collect

We collect the following types of information:

• Account Information: Your name, email address, company name, and password.
• Business Data: Store details, staff accounts, products, customer records, sales, and reports.
• Payment Information: Subscription details and billing information processed through trusted payment gateways such as Stripe.
• Usage Data: Device information, browser type, and app interaction data to improve performance and reliability.

2. How We Use Your Information

We use collected data to:

• Provide and maintain our POS and SaaS services.
• Process subscription payments and manage your account.
• Improve our products, user experience, and technical performance.
• Send important service updates or policy notifications.
• Comply with legal obligations and prevent fraud or abuse.

Camera Access

Teway POS requires access to your device camera to scan QR codes and receipts. We do not collect or store any personal data from your camera. Camera access is used solely to facilitate POS features such as quick product scanning and receipt capture.

3. Data Storage and Security

We store your data securely on cloud servers with modern encryption and access control. Sensitive data such as passwords are hashed, and financial data is processed only through PCI-compliant third-party providers like Stripe.

4. Data Sharing

We do not sell or rent your data. We may share limited information only with:

• Trusted third-party providers for hosting, payment, or analytics.
• Regulatory authorities when legally required under Malaysian law.

5. Data Retention

We retain business and account data as long as your account is active. You may request deletion of your data after subscription cancellation by contacting our support team.

6. Your Rights

Depending on your country or region, you may have rights regarding your personal data. These rights may include:

• Accessing and obtaining a copy of your personal data.
• Correcting or updating your personal data if it is inaccurate.
• Requesting deletion or restriction of processing of your data, where permitted by law.
• Withdrawing consent for certain data processing activities, where applicable.
• Receiving a copy of your data in a portable format, if required by local law.

We strive to respect applicable privacy laws, including but not limited to the European GDPR, California CCPA, and Malaysia PDPA. You may contact us at any time to exercise your rights.

7. Cookies and Tracking

We use cookies and similar technologies to enhance performance and remember login sessions. You can control cookies through your browser settings.

8. International Data Transfer

Your data may be stored or processed on cloud servers located outside Malaysia. We ensure adequate safeguards are in place to protect your data internationally.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Teway Technology
Email: support@tewaypos.com